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T&T Consultancy Ltd Services Cancellation Policy July 2007

Introduction

The purpose of this document is to outline the policy which will be adhered to when, under normal and reasonable circumstances Services, such as User Training, Consultancy, or Assessments have been booked and the customer chooses to cancel the service to be provided.
Clearly such a policy document cannot be all-embracing, however T&T Consultancy Ltd reserves the right to make a judgement concerning policy enforcement discretion as and when the company see it to be fit and appropriate.

Scope of Policy

This cancellation policy is in respect of all Services delivered by T&T Consultancy Ltd which involve the attendance of one or more staff members to a customer site.
This policy bears no relation to any products, hardware or software, provided by the Company, the Cancellation or Return of such items are covered by a separate “Returns” policy.

Policy Definition

• Should a customer wish to cancel the delivery of Services this should be done, by telephone and supported in writing via E-Mail or any other written form, five days prior to the delivery date of the Service. In such circumstances no charge to the customer will be enforced.

• Should cancellation occur outside of the five day ring fence the Customer will be expected to pay in full for any days which fall outside of the five day remit.

• Should a block of days be booked T&T Consultancy Ltd will only enforce the policy to days which fall outside of the five day ring fence.

Conclusions

The above policy is considered enforceable to all Services delivered by T&T Consultancy Ltd unless otherwise explicitly agreed between T&T Consultancy Ltd and a specific customer.